Customer Service

What is your guarantee?

We allow a full refund, exchange or credit (exclusive of shipping) on merchandise returned in new condition (sale merchandise excluded), in the original package, within 30 days of receipt. Products which have been mounted, customized or special ordered may not be returned except in the case of manufacturer's defects or our mistakes.

What about item substitutions?

Occasionally we find it necessary to make substitutions. If you are not satisfied with a substitution, return it for a full refund or credit.

What is your privacy policy?

If you shop at our website, any personal information that you may share with us is kept absolutely private. Neither your name nor anything about you is shared with or sold, given or traded to any outside company or agency.

If you also place orders by mail or phone, there is a chance that we will occasionally share your name with other companies whose products or services we believe may interest you. If you prefer that we not share your name, simply contact us and let us know.

We do, of course, ask you for certain kinds of personal information in order to provide the services you request. To learn how we keep your personal information safe and secure, please see our Security Statement.

To learn more about your privacy at Reliable Racing, please click on the appropriate text links above. If you have further questions, please call us toll-free at 1-800-223-4448 or e-mail us, including your name and mailing address, at customerservice@reliableracing.com., or you can send your mailing label to: Reliable Racing Mail Preference Service, 643 Upper Glen Street, Queensbury, NY 12804.

What if my package is damaged?

Carriers require that packages containing damaged items be inspected by the recipient at the time of delivery. Please notify the carrier at the time of receipt if the package received is damaged. An inspection by the carrier will be made and based upon the carrier's decision the product will be either replaced or its value refunded.

DO NOT DISCARD PACKAGING until the carrier's inspection and decision has been rendered. If you do, the carrier may deny the claim automatically and no resitution will be made.

 

Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.

You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.

How can I check the status of my order?

By clicking on the My Account button above, you can quickly and easily check the status of your order at any time. Orders may not appear in the "My Account" area for up to 24 hours after ordering. There is no need to login to our website, if all you need to do is check your order status. All you have to enter is your account number, and will bring up your order information.

How do I change my email address?

Send an email to webmaster@reliableracing.com. Please include your old email address so we can find it in the system.

I'm not receiving emails from Reliable, what's wrong?

Before you receive email from us, you need to add these email addresses to your Approved Senders List:

listadmin@reliableracing.com (for Specials Announcements)

webmaster@reliableracing.com (for Order Confirmations, Ship Notices)

We do not automatically respond to your ISP's confirmation email.

What are your shipping & processing rates?

We ship Standard or Express Delivery. Standard orders are usually shipped within 2 business days of receipt of your order. Should you require immediate delivery for a birthday, holiday or special occasion we will be happy to rush your order via Express or Overnight service for an additional fee. Orders will generally be shipped out the next business day. In stock items only. Reference shipping & processing rates below:

Contiguous United States (48 states)

Normal turn-around for standard shipping of in-stock items is 5-10 business days. Overnight and Express orders are shipped out the same business day if received and released prior to 10 a.m. Eastern Standard Time. MON – FRI only – in stock items only. New York state sales tax will be charged to New York state destinations.

Alaska and Hawaii

Standard orders of in-stock items are usually shipped within 2 business days of the receipt of your order. Overnight and Express orders are shipped out the same business day if received and released prior to 10 a.m. Eastern Standard Time. MON - FRI only - in stock items only.

Canada

All orders are subject to duties and Canadian taxes, which are charged to you at the time you receive your order. Contact your local customs office for more information. Standard orders of in-stock items are shipped within 2 business days of the receipt of your order to arrive within 5-10 business days. Express orders are shipped out the same business day if received and released prior to 10 a.m. EST. MON - FRI only - in stock items only. Please allow 2 business days for delivery.

International

Contact us for international shipping & processing charges. Costs to ship to international destinations are computed on a case-by-case basis. All orders are also subject to additional duties and taxes charged by your country. Contact your local customs department for more information.

Shipping and processsing charges include: freight charges, fuel surcharges, packaging, and warehouse handling fees and are subject to change without notice. Due to the ever rising logistics costs we will do our very best to provide economical delivery of your order with the current shipping and handling fees. Please know we will maintain this practice for as long as possible.

Business days are defined as Monday through Friday. Shipping transit times do not include weekends. Should you require Saturday delivery, special arrangements must be made by calling 1-800-223-4448, Monday - Friday, prior to 1pm EST, Friday.

Items ordered together may sometimes be shipped separately. 

Do you ship internationally?

We can ship worldwide. Delivery charges will vary when shipping to another country. Recipients will be responsible for paying duties and taxes where applicable. We suggest faxing your requests for product prices, shipping & processing fees and estimated delivery times if possible. All pricing is in U.S. funds. FAX: 518-793-6491.

All international orders are subject to the destination countries duties, taxes, and laws. Duties and taxes are not included in the price of the item and are established by the destination country. Duties and taxes (if applicable) will be collected at the time of delivery by the freight carrier. We do not have any information on your country's specific tax or duty. Customers have asked us to write "USED CLOTHING" or "SAMPLE" or "GIFT" on the box. Or to declare a value considerably less than the actual value. We will not commit customs fraud, so please do not ask.

What are oversize charges?

Oversize charges, if applicable, will be noted on the item detail page under the "Shipping Information" tab. In most cases the charge will be $15. Nordic poles 145cm and over will be charged a $15 oversize fee. 

What is your turnaround time?

In-stock items normally are processed to arrive within 5 to 10 business days from the day you place your order. Should you require faster turnaround time, 2-Day and Overnight delivery are available for an additional fee. Please reference the Shipping and Processing Charges on the order form, or view them online. Be advised that transit time includes normal business days, Monday through Friday. Please remember Saturday, Sunday and Holidays are not considered transit days. For example: 2-Day shipping for an order placed Thursday prior to 1pm EST would arrive at its destination on the following Monday. In some areas Saturday delivery is available. Call for a quote and confirmation of Saturday delivery to your area if you require this service (orders must be placed before 1pm EST on Friday to qualify for Saturday delivery). Orders placed either on-line or over the phone on Saturday and Sunday (peak season hours only) will ship the following Monday.

Reliable Racing is not responsible for delivery delays due to inclement weather conditions, natural disasters, acts of war, or carrier delays.

 

What forms of payment do you take?

We accept Visa, MasterCard, American Express, or Discover Card. We also accept personal or cashier's checks. To pay by check, you must use our mail order form. Credit card charges will appear as "RR Holdings LLC".

 

What if I'm outside of the United States?

Due to a recent increase in International Credit Card Fraud, we are manually processing all orders placed outside of the United States and Canada. If you are already a customer, you may be able to use your credit card to make payment. Otherwise, if your order is billing to, or shipping to a foreign address, we will normally require prepayment using a money order (US funds) or a wire transfer.

You will need to call to make arrangements to send a Money Order (US Funds Only), or Wire Transfer for your order. An additional US$20 fee will be added to Wire Transfer payments. If you are not a current customer, please note that your order will not be processed (removed from inventory) until we receive payment in full. Otherwise you can call to make arrangements to use your credit card for payment.

Also, our zip/postal code field only accepts 6 digits. If your zip/postal code is longer than 6 digits, please enter the entire zip/postal code into the "Order Comments" box.

Where can I go cross country skiing?

You can virtually cross country ski anywhere with snow, but for a great experience visit a professional nordic center. These x-c ski areas offer well-groomed trails ranging from 10-150 km in length! The terrain ranges from flat to hilly and the areas are spread throughout North America. Professional instruction for all abilities and ages is available. The fun includes weekend events such as races and gourmet food tours, and they offer the best in rental ski equipment. For more information on trail conditions at these professional x-c ski areas, contact Cross Country Ski Areas Association at www.xcski.org. In addition to groomed ski centers, you can go "ski touring" (classical or "kick and glide" technique) on your local golf course, county, town, or state park trails, or even your own "back forty." Classical skiing also opens up Forest Service and BLM roads, backcountry trails, and terrain close to alpine ski areas. It's best to skate ski on the firmly packed trails of a nordic center,snowmobile trail, or even a couple of inches of snow on a well-frozen lake.

What are the different cross country ski techniques?

Classical or "traditional" and Skating are the two basic x-c techniques. Classic is the most well known and oldest style of x-c. You can classic on either groomed or un-groomed backcountry trails. In classic, your skis remain parallel and point in the direction of travel. You move yourself forward when the midsection of the ski contacts the snow during the "kick" phase. The sticky hard wax, klister, or waxless pattern on your ski resists your rearward kick, thus propelling you forward. Skate skiing is similar to in-line and ice skating; the skis are placed in a diagonal "V" across the trail to move forward. The entire base of a skate ski is smooth (like an alpine ski), meaning it requires neither kick wax nor a milled waxless pattern. Because you are mostly always gliding, the skate skiing is faster than classical, but it requires more energy! You are best advised to skate only on well-groomed trails or firmly packed snow.

What kind of an x-c skier am I?

Just ask yourself two questions: Where do I want to ski? How fast do I want to get there?

RACE/PERFORMANCE: Racing and training demands peak performance from the skis. RRS offers a variety of race skate or classic) skis to meet the needs of many different types of racers:
* Expert Skiers / Racers: The top-end racers, those that live for their sport and train hard year-round will look for the World Cup models we offer such as the Visu Pro Race, Fischer RCS, and Rossignol X-ium.
* School, club, and citizen racers: Train regularly, race occasionally and desire a top performance ski that won't break the bank. Check out these models: Visu Magnum, Madshus Suprasonic, Fischer SCS, and Rossignol Max Series.
* Juniors: Visu Pro Race Junior skate and classic skis are made with the same materials as the adult models, but in softer flex patterns for kids!

TOURING: Sport/light or rugged. The touring skier likes a variety of of x-c ski experiences! You may want to visit the groomed "tracks" of a nordic center one morning, then ski alone on an ungroomed forest trail in the afternoon! So, you need skis versatile enough to handle the these different venues. For light touring check out the Fischer Superlight Crown, Madshus Lillehammer,and Visu Vision Cap. For more rugged touring, you'll need wider skis so look at the Visu Voyageur and Alpina Tracker.

BACKCOUNTRY: These adventurous skiers like to get away and explore off the beaten path. You ski ungroomed trails, hills, and fields and make your own tracks. The terrain can be as difficult as you want, depending on the snow depth and ruggedness of the venue. Dependable equipment is needed and the skis will have full or 3/4 length steel edges for security in all snow conditions. The skis will need to be at least 62mm wide to float over the snow. Look at these models: Fischer BCX Rebound and Europa 99 Mountain Crown, Visu Cruiser, and Visu Voyageur.

JUNIOR SKIERS: Typically weigh less than 110 lbs. RRS offers young skiers the value-packed Visu Junior models for skating, classical, combi, and touring. They offer all off the high tech features of the adult models. For skating juniors, the Rossignol X-ium Jr. is fast!

TELEMARK: Today, the vast majority of customers wanting Tele equipment are going to alpine ski areas to use it, i.e., lift-served tele skiing. The skis are then single camber with full metal edges, with at least 15mm of sidecut and 80mm wide at the tip. These skis must carve and hold in the turns! Our choice here is easy: Atomic Beta TM22 (available in the retail store only, please call 518-793-5676).

Just what is the difference between an alpine and cross country ski?

Camber of the ski is the answer. Camber is the arch in the base of a ski. It reduces the impact of your weight on the snow. Alpine (or downhill) camber has practically no arch at all. It allows the entire ski base to contact the snow at all times in order to allow the ski to turn. Nordic (x-c) camber does not allow the ski's mid-section to contact the snow when your weight is evenly distributed across both skis, thus reducing drag and increasing glide.

What should I know about ski flexes?

All skis are manufactured with a specific flex or bend. With touring and classic skis, this flex determines how long the kick zone of the ski is, and how much weight is required to push the kick zone into the snow. If the flex is too soft, the skis will drag on the snow. If the flex is too hard, it will be difficult for the skier to push down the kick zone of the ski to get the needed kick. Most of the Atomic, Fischer and Madshus racing skis come in soft, medium, and stiff flexes for classic. For skating skis, soft is not an option - the skis will come medium, hard, or in some cases soft/med and medium/hard. There is always going to be some overlap and subjectivity when selecting the proper ski length for a person's weight and height. Their skiing skill level should be considered too. But weight is by far the most critical factor for touring, classic racing, and backcountry skiing because of the ski's grip zone or central "camber" or flex. A softer flex works best for lighter folks and a stiffer or harder flex for heavier folks. Weight of the skier is just as important when selecting the correct skate ski. A medium flexed skate ski is usually designed for softer snow conditions or skiers with a low weight-to-height ratio (i.e., a man 6'2" but only 142 lbs). A medium flex may also work best for someone with less refined technique because the ski will be more forgiving.

Using the example above and "going by the book", the correct length and flex for a Visu Magnum Race skate would be: medium flex, 193cm. However, I might recommend a hard flex 193cm if he is a strong skier or claims to have great ski technique. This is where the subjectivity factor comes into play with ski selection. So, use the size charts as a guide, and then fine tune to skiing ability and snow conditions. Racing skis are going to have the most overlap and broadest weight ranges; more so than the touring and backcountry skis. This is because of the individual preferences found among racers and the skis. Keep in mind that a certain pair of classic skis that work as an excellent "klister" ski (because of their stiff camber) for a 125 lb. female racer might have the perfect flex to be a "hard" or cold wax pair for a 140 pound skier. With classic, and cold-dry fresh snow, choose a ski at the softer end of the spectrum for hard wax conditions. For old wet snow or hard packed frozen granular, choose a stiffer or harder flex ski. For a ski to perform best for both, select a medium flex model. Most higher end skate skis will come in medium or stiff (hard) flexes and again, a medium flex ski will usually perform better in cold, loosely packed snow while a hard flex is preferred in most normal, harder snow conditions including frozen granular. Most racers prefer a hard flex for skating, except for young skiers - junior high school for example, and skiers with low weight to height ratios (as explained in the previous example). Also, a medium flex may be better for beginners because it is easier for them to press the ski onto the snow in the glide phase, i.e., be somewhat more forgiving.

Is flex testing of skate and classic skis available?

Yes, we have a precise Swiss Point Tester that measures a ski's flex in kilograms. Any pair of racing skis we stock can be flex tested for the customer before purchasing to ensure optimal fit. For skating skis, the desired flex is usually between 85 and 120% of body weight. For classic skis, soft-track, hard-wax flex is around 55 - 75%, while hard-track can be 65 - 75% of body weight. Klister skis should be about 70-90% of the skier's body weight. But, there have been many exceptions to these "rules" proven by World Cup racers!

Do the bases of waxable cross country skis need preparation? If so, how do you do it and what do you need?

All of the cross country racing skis catalogued come directly from the factory with stone ground bases. Here is some instruction on base preparation of new skis. All of the race skis from Atomic, Fischer, and Madshus have stone ground bases that should require no more than some light base scraping and hot waxing before being "put to the snow." Follow the steps outlined below and your new skis should be fast!

1. Gently scrape the top surface with a steel scraper. You are only doing this to remove some of the rough hairs from the stone grinding. By no means do you actually need to scrape material off the base, and there is no need for sanding glide surfaces. "Peeling" of the base is not necessary on new skis that have a quality stone grind. Just gently scrape a few strokes and have confidence in the flatness and finish of the new ski bases.

2. Iron on a layer of soft paraffin wax made for warm temperatures such as Fast Wax Base Prep, Swix Base Prep, or Toko Yellow. Next, scrape off the wax with a plastic scraper before it has a chance to dry. Rub the base with clean fiberlene to get off all of the wet wax. Repeat. Because new bases are usually dirty from handling, this is the best way to clean the base, so be sure to perform this step at least twice (the more the better). Soft, wet wax will not cause the bases to oxidize the way wax remover will. It's important that the bases be clean before you apply the base wax.

3. Iron on a layer of paraffin wax that falls in the middle of that company's temperature range (Fast Wax Red, Toko Red, Swix CH8). Let the wax cool into the base for at least 40 minutes. Scrape with a plastic scraper and then brush with a brass brush, then with a plastic nylon brush, and last with a horsehair brush. For the fastest and easiest mode of brushing get the swix roto brush kit - fitted to a drill, the brushing process is quickened and your arms will stay strong for skiing. As before, repeat this waxing/scraping step twice.

4. Iron on the next cooler/harder wax in the company's range of waxes (Fast Wax Blue, Swix CH6). Again, let it soak in and penetrate the bases for at least 40 minutes, then scrape and brush as above.

5. The final step is to iron one of the really hard cold waxes on your bases. This will allow the base to resist oxidation and give it durability. Good cold waxes are Start Green, Swix CH4, or Fast Wax Green. Again, let the bases cool and then thoroughly scrape and brush.

6. The base prep is now done. The final step for new skis is to apply the right wax and structure for the specific conditions at hand. Why? Because after Step #5 your skis are waxed for very cold snow conditions which may not be the case on the day you decide to ski. Check the temperature, choose your glide wax, drip the melted wax onto your ski's bases with the wax iron, let the skis cool, scrape and brush as described previously.

The steps listed above are for skating skis. For waxing the tip and tail glide zones of classic skis just follow the same steps. Be sure you "rough up" the kick zone of your classic skis with some medium grit (150 or 180) sandpaper, as this will help the grip wax bond better to the base. Place some packing or duct tape over the ski's kick zone when applying glide wax to the tips and tails. You don't want any glide wax getting into the ski's kick or grip zone because it will prevent kick wax from bonding or staying firm to the base.

If you follow the steps above, then wax correctly for the day's conditions, you should have fast skis that hold their wax. Finally, be encouraged because the more your skis are glide waxed over the winter and the bases become saturated with wax, the faster they'll become!!

You can also see our Swix Wax Technical Information Section

What is the correct length pole to use for skating and classic techniques?

Skating and classic require different length poles and the difference is usually around 10-15 cm. Most nordic coaches now agree that correct pole length for skating reaches between the chin and upper lip, roughly 90% of your height. To find this number multiply your height in inches times 2.3; now to find classic pole length, subtract from 10-15 cm. The classic-length pole will reach to between the armpit and top of the shoulder. Nordic poles available in 5cm increments.

Click here for nordic pole sizing.

Can I create my own ski or rollerski package rather than choose one of your pre-selected packages?

Yes, you can choose any compatible skis, boots, poles, and bindings to create your own package, and receive a 10% discount off the total cost of the components. The pre-selected packages have been composed to offer you the best VALUE and savings.

What are "rollerskis" used for?

Rollerskis are a fun way to train for cross country skiing, either skating or classical technique, in the off-season. They should not be purchased to use in training for alpine (downhill) skiing. The rollerski simulates the feel of a racing x-c ski. Most have aluminum frames that flex like a ski, and rubber or polyurethane wheels.

"Classic" and "combi" rollerskis have one set of wheels that are locking or ratcheted, allowing the skier to go only forward without slipping.

"Skating" rollerskis usually have non-locking wheels made of a harder material to counter the more aggresive wheel wear skating creates. Wheel speed varies from brand to brand.

Classic skis tend to be slower and use softer, rubber wheels. But some companies, like V2, offer different wheel speeds - from super slow to very fast. Slow wheel speed means higher resistance, which may be better for hilly terrain and stronger skiers.

A faster rollerski may be more fun initially, but can also be more dangerous (slowing and stopping on rollerskis without speed reduction mechanisms is not as easy as with your snow skis!) Also, rollerskis come without bindings; the skier will use the same boot/binding system (either Salomon or Rottefella) as on their snow skis.

What type of equipment do I need for rollerskiing?

Other than the rollerskis and poles (carbide road tips or ferrules preferred over regular snow baskets), you will need a bike helmet and gloves (Toko makes a rollerski glove).

A helmet and pair of gloves are STRONGLY recommended. Some skiers add elbow, wrist, and knee pads, but that is up to the skier. Keep in mind, all rollerskiers will fall at least once during their road ski careers, so it's wise to be safe.

As stated previously, rollerskis come without bindings or speed reducers, so you'll need to purchase a set of bindings to match your x-c ski boots (please, no 3-Pin's!). Speed reducers are mechanisms that can be added to the front of each ski. They have an adjusting device that applies pressure against the wheel, allowing the skier to "dial-in" a certain speed.

If you are a first-timer, or will use your skis on hilly terrain, speed reducers are recommended (2 are needed). Speed reducers are available only for the V2 rollerskis at this time..

Where can I use rollerskis?

Paved asphalt bike paths and quiet country roads are your best bets. Here in Glens Falls, we're lucky enough to have a paved, 8 mile county bike trail to use (the grade is nice too, because it is a converted "Rails to Trails" path). Most rollerskis are made for pavement, although there are a couple of "off-road" models (Elpex & V2 Aero). The drawback to the off-road models is their higher center of gravity and weight. The advantage is that they open up cinder paths and hard-packed dirt roads to rollerskiing. High-cuff boots are highly recommended, especially with off-road rollerskis. Roads with high traffic should be avoided; sometimes its best to try and ski early in the morning, before anyone is out driving to work. Keep in mind, that with poles flailing, rollerskiers take up quite a bit of space - more than a runner or cyclist. When a car or bike approaches, keep your poles in, close to your body. Regarding HOW to use rollerskis, we suggest you read further on this at the excellent xcskiworld website, http://www.xcskiworld.com/training/rollerguide.htm

• Toko Wax Manual (Alpine/Nordic/Snowboard)
• Toko Alpine Tech Manual
• Toko Nordic Tech Manual
• Toko Snowboard Tech Manual
• Ski Visions Base Flattener
• Ski Visions Ski Sharp
• Swix Nordic Ski Prep Racing
• Swix Nordic Ski Prep For Skating and Classic Skiing
• Swix Nordic Ski Prep Active
• Swix Ski/Snowboard Prep Racing
• Swix Ski/Snowboard Prep Performance
• Swix Ski/Snowboard Prep Active
• Order Form

No refunds on sale merchandise. Exchange credit only for the purchase price of sale items returned within 20 days of receipt. Prior promotional discounts not applicable on sale items. Sorry, no pricing adjustments on prior purchases.

International Orders

We ship worldwide. Generally international packages travel via Priority Mail International with 6-10 business days delivery or Express International with 3-5 business days delivery. *Dimensional restrictions may require alternate ship method. Delivery charges vary when shipping to another country. Recipients are responsible for paying duties, taxes and customs clearance where required. We suggest faxing or emailing your request for product pricing, shipping fees and estimated delivery times if possible. All pricing in U.S. funds. FAX: 518-793-6491

*Items marked hazardous are not eligible for shipping to any destination outside the contiguous United States (including Alaska, Hawaii, APO’s and all international destinations including Canada).

Order Turn Around Time / Shipping

Orders for in stock items are shipped to arrive within 5 to 10 business days from your order placement. Should you require immediate delivery for a birthday, holiday or special occasion, we will be happy to rush your order via 2 day or overnight service where available, for an additional fee. Orders must be placed by 1-pm EST. Reference shipping chart on order form for shipping and handling rates. Please note: Saturday, Sunday and Holidays are not considered transit days. In some areas, Saturday delivery is available. Call for a quote and confirmation of Saturday delivery to your area if you require this service (orders must be placed by 1pm EST on Friday to qualify for Saturday delivery). Express orders placed on-line or over the phone on Saturday or Sunday will ship the following Monday.

Damaged Package?

Carriers require that the package containing damaged items be inspected by the recipient at the time of delivery. Please notify the carrier at the time if the package received is damaged. An inspection by the carrier will be made and based on the carrier’s decision the product will either be replaced or its value refunded. Reliable Racing Supply is not responsible for delivery delays due to inclement weather conditions, natural disasters, acts of war, carrier delays or incorrect address.

Guarantee & Return Policies

The Reliable Racing Supply Satisfaction Guarantee! We allow a full refund, exchange or credit (exclusive of shipping) on merchandise returned in new condition (sale merchandise excluded), in the original package, within 30 days of receipt. Returns not following these parameters are subject to restocking fees. Restock fees are determined on an order by order basis and are determined based on return’s condition and it’s arrival. Products that have been mounted, customized or special ordered may not be refunded except in cases of manufacturer’s defect with prior approval obtained at 1-800-223-4448.

Return Policy

Should you find it necessary to return an item, please send your package to us insured and prepaid. COD’s will not be accepted. Complete the return form provided on the back of your packing slip. Because much of our merchandise is seasonal, our standard policy for returns is 30 days from date of receipt. Please, holiday gifts must be returned by January 20th. We can only credit the card used for the purchase. Gift recipients are entitled to a non-refundable merchandise credit. Videos, audio tapes and computer software cannot be returned unless defective. If defective, we will exchange for like product only. Shipping & handling charges will only be refunded when due to our shipping error or manufacturer’s defect.

Sale & Clearance Merchandise

Returns of products purchased on sale, or at clearance prices will be accepted for exchange or in-house credit only. No refunds will be issued. Product must be in original packaging and unused condition to be accepted. Should an exchange item not be available, a non-refundable merchandise credit in the form of a gift certificate will be issued. NOTE: Promotional discounts not applicable on sale or clearance items unless stated. Must return completed return form included on the back of packing slip. SALE OR CLOSEOUT PRICING CANNOT BE APPLIED TO PREVIOUSLY PURCHASED ITEMS.

Wrong Size

When returning a product to exchange for a different size, return postage and handling will be no more than $8.95. Return shipping charges are the responsibility of the purchaser, and will be applied to the return/exchange order at the time the order ships.

Shipping

Standard or Express Delivery. Standard orders are usually shipped to arrive within 5 to 10 days of receipt of your order (in stock items). Should you require immediate delivery for a birthday, holiday or special occasion we will be happy to rush your order via 2 day or overnight service for an additional fee. Orders received and released prior to 1pm (EST), will be shipped out the same business day. In stock items only. Reference Express shipping chart on order form.

Business days are defined as Monday through Friday. Shipping transit times do not include weekends. Should you require Saturday delivery, special arrangements must be made by calling 1-800-223-4448, prior to 1pm EST, Friday.

Privacy Commitment

Your privacy is important to us… when placing an order or catalog request with Reliable Racing Supply we collect and securely store information about the products and catalogs you request. We use this secured information to specially target our communication with you. We do not share, sell or trade email addresses or specific purchase details; nor do we release credit card, financial, or survey data for any use to any other companies.

Mailing List Preferences

Please call our toll-free number 1-800-223-4448 with any name or address corrections, duplication of addresses, or if you do not wish to receive our catalog. We will occasionally make our customer list available to a few reputable companies whose products you may find of interest. If you do not wish to receive such mailings please send your mailing label to: Reliable Racing Supply Mail Preference Service, 643 Upper Glen St, Queensbury NY 12804 OR email us at customerservice@reliableracing.com.

Product Availability & Prices

Due to the seasonal nature of our merchandise, please order early. Your early order will insure delivery for the ski season. We will notify you of any unexpected delays over 30 days. Many of our items are imports and therefore can be affected by fluctuation in currencies. Due to this and occasional errors in copy, prices are subject to change. Backorders will ship separately and we will bill your credit card at the time of shipment. Backorders will ship separately via Ground Service or First Class Mail only.

Substitutions

Occasionally we find it necessary to make substitutions. If you are not satisfied with a substitution, return it for a full refund or credit.

Trademarks, Copyrights, Patents

Logos are the intellectual property of the respective owners. Featherbase™ is licensed from MBW Technologies, LLC under U.S. Patent Nos. 7,794,175 and 7,871,221.

Catalog prices are valid through August 1st, or while inventory lasts.

Your credit card charge will appear as RR HOLDINGS, LLC

Reliable Racing Supply appreciates your continued business and support and will make every attempt to hold pricing listed in our print promotions. Due to the volatile raw material and energy markets, prices are subject to change without prior notice.

 

  What is your privacy policy?

If you shop at our website, any personal information that you may share with us is kept absolutely private. Neither your name nor anything about you is shared with or sold, given or traded to any outside company or agency.

If you also place orders by mail or phone, there is a chance that we will occasionally share your name with other companies whose products or services we believe may interest you. If you prefer that we not share your name, simply contact us and let us know.

We do, of course, ask you for certain kinds of personal information in order to provide the services you request. To learn how we keep your personal information safe and secure, please see our Security Statement.

To learn more about your privacy at Reliable Racing, please click on the appropriate text links above. If you have further questions, please call us toll-free at 1-800-223-4448 or e-mail us, including your name and mailing address, at customerservice@reliableracing.com., or you can send your mailing label to: Reliable Racing Mail Preference Service, 643 Upper Glen Street, Queensbury, NY 12804.